If you’re thinking about using outsourcing as a way to scale your business, one of the first things you may be considering is how to choose a provider. Outsourcing provider for your business can assist with everything from back office and accounting to graphics and recruiting – so you can focus on growing your business.
All of that sounds great, but how do you choose a provider that can exceed your needs, match your culture and become a true partner? Follow our top tips for choosing the best outsourcing provider for your business.
Whether it’s through word of mouth or online reviews, it’s important to understand the level of service provided by your provider. The best way to find out the true experience of their clients is from the past clients themselves. Look at Google or Facebook reviews, or better yet, ask your potential provider for references or testimonials.
Your outsourcing provider should be your partner in creating and implementing your strategy, so interviewing top leadership is a great way to find out if your cultures and goals are aligned. Ask them about various scenarios specific to your business to get an idea of how they will work with you on a regular basis.
Nothing beats years of experience when working with an outsourcing provider. Choosing a company that boasts a positive track record of satisfied clients in your industry brings you the peace of mind and trust necessary to move forward. Focus not only on the length of their experience but also the breadth.
Check Certifications & Affiliations:
Make sure that the firm you choose is using best practices and is recognized by top groups in the industry. A team that is certified through Six Sigma and ISO has gone through extensive training and review to achieve these recognitions. Also, take a look at their industry partnerships in the countries where they work (such as NASSCOMM in India or CCAP in the Philippines).
Follow these top tips and you can feel ready to engage with a new outsourcing partner. To find out when is the right time to outsource, check out our blog post on timing your transition.