Customer Experience

Customer Experience

Expert customer experience agents that care for your customers like you do.

Your customers expect omnichannel support that’s fast, effective, and personalized. Give it to them with a team of Personiv’s dedicated CX agents. We’ll take care of your customers so you can take care of business.

Brand loyalty through exceptional customer care

Treating your clients like our clients

Personiv knows your customers are your most important asset. Our CX approach is attentive, engaging and always puts the customer first, no matter the medium. Many of our clients know that outsourcing customer support tasks to traditional channels like voice and email already represent significant savings — up to 75 percent. But pairing that support with new technologies (chat, omni-channel, IVR, etc.) like we do in our Gurugram, India contact center provides our offshore agents with the tools they need to be more focused and efficient. Ultimately, we’ve created a way to take care of your customers that is smarter, more skilled and most importantly, strengthens person-to-person connections. Because when it comes down to it, our customer experience approach is – well, human.

  • Omnichannel Customer Support
  • Outbound Sales
  • Tech Support Services

Your Voice

Your Brand, Your Voice

Our knowledge transfer process is designed to build you a team that’s a seamless extension of your brand, so your customers get consistent, high-quality care that meets their needs the same way you would. Our agents aren’t just employees – they’re stewards of your brand’s messaging and interact with your customers in ways that honor your voice to achieve your goals.

Across Mediums

Your Message, Any Medium

A modern customer experience is a multichannel one, and that’s what Personiv delivers. We stay abreast of industry trends in support delivery and work across traditional live channels or provide emerging digital options to meet your needs and meet your customers where they are. From phone to chat to social media, our solutions ensure exceptional care – day and night.

Security

Stateside-level Security

Our state-of-the-art Gurugram facility was designed with safeguarding customer data top of mind. The ISO and PCI compliance certificates Personiv holds allows our agents to care for your customers over the phone while providing an industry-standard security infrastructure for our agents to work inside of. Entrusting customer data to an outsourcer isn’t something you take lightly – so we don’t either. Learn more about Gurugram here.

Our Customer Experience Services

Omnichannel Support

We meet your customers where they already are — and where they want to be. A solution with Personiv is holistic, with a friendly voice to answer the call – or email, or chat query, or social DM.

Inbound Customer Service

CX at its finest, our state-of-the-art facility is equipped and our agents trained to help your North American clients with all of their needs.

Outbound Sales

We help you meet your goals by paying attention to what your customer needs. With agents that are experts in your offerings and advocates for your customer, you can expect results from inbound and outbound interactions.

Tech Support

High-quality tech support is vital to customer retention. So why not get it done right, at half the cost with agents who care? We can show you how.

Social Media Monitoring

You put your customers first, and we get it. We can help you monitor your social feeds, return messages and keep everything within your quality and posting guidelines.

Want to know more about how we customize a solution for a customer experience that delights?

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