Thryv had been outsourcing with a well-known, leading India-based BPO for over 10 years. They knew they needed a partner who would offer flexible solutions while they reviewed the current operations and planned for the future desired state.
The BPO service Thryv was using had rigid processes and contracts that did not provide them the type of partnership they were seeking for the next phase of the company. Enter Personiv. With a 30-year history of innovating outsourcing solutions, the flexible and scalable capabilities of Personiv attracted the Thryv team to work with Personiv CEO, David Lesniak on next-level plans.
Personiv responded quickly to the need for a program review and provided cost-effective solutions for several key areas of business for Thryv, including back office, graphic design, digital solutions, and sales support.
“The efficiencies and cost-savings we’ve realized with Personiv have allowed us to reinvest capital in our business to grow teams and new lines of services for our SMB customers,” John Wholey, EVP of Operations at Thryv said.
Spinning up programs with as few as two Personiv team members, the partnership quickly grew to a ramp up of 700 full-time employees (FTEs) within one year. During the transition, the Thryv program managers did not lose productivity momentum, and experienced high-quality output that met or exceeded SLAs.