When choosing to cut costs through outsourcing, one of your first questions might be, which parts of the business make the most sense to outsource to a third party? The key is to outsource tasks that are non-core competencies, allowing you to focus on driving business growth. Below are some of the best tasks to start outsourcing with a BPO provider to save on costs and get your time back.
Every organization needs accounting work done, but the tedious tasks can soon take over, leaving you unable to focus on more important decision-based work. Enter, Finance & Accounting Outsourcing. Everything from AP and AR to taxes and transaction support can be easily off-shored leaving time for more important things. Plus, outsourcing removes the need to find hard-to-source accounting talent, which is a nice perk.
Speaking of recruiting talent, finding the best and brightest in today’s recruiting landscape has become quite a challenge, especially for overworked HR departments. Choosing an RPO provider who can either source and screen candidates or offers direct-hire services, can relieve in-house recruiters and get talent in the door fast.
3. Customer Care
If your company is one of those that interact directly with customers (whose doesn’t?) customer care is probably one of your top priorities. And although you may have passed on call centers in the past (due to a reputation for poor language skills or bad service), now’s the time to give outsourcing another look. Never before has top customer care been more important and outsourcing has stepped up the bar on quality, making offshore options your best bet to save costs and get dedicated customer service.
Remember, when outsourcing parts of your non-core business functions, choosing the provider is the most important decisions you will make. Keep in mind that typically contracts for outsourcing providers are long-term making a partnership-based relationship your most likely approach to yield success. Find out more about our the services we provide and our approach to outsourcing, and contact us if you have questions.