John Nichols has over a decade of BPO experience and has supported numerous successful program transitions for large U.S. customers. For more than 15 years, John has provided on-going communications and business support for Personiv enterprise accounts. He is currently responsible for managing and growing managed services accounts, and for identifying and developing new accounts with a focus is on understanding customers’ business needs and working with customers to develop customized BPO solutions. Prior to this time at Personiv, John Nichols served as the Director of Marketing at both Dex One and Qwest Wireless. John holds an MBA from Michigan State and BA from the University of Michigan.