Frequently Asked Questions


As a BPO provider, we get a lot of questions. Here are just a few. If you don’t see your question on the list, feel free to contact us.

What is outsourcing?

Outsourcing is simply the contracting out of a business process or non-core function to a third party. Many companies outsource business functions that they may not have the time to complete themselves including creative services, customer care, recruitment of employees or back office work.

What is offshoring?

Offshoring is the practice of outsourcing to a company that completes the work overseas to take advantage of lower costs.

What is BPO?

BPO stands for Business Process Outsourcing and is the contracting out of business services to a third party. Corporations use BPO providers to save money on non-core tasks necessary for their business.

What makes Personiv unique?

Personiv is a U.S.-based company that has been in business for more than 35 years. Our discovery process we engage in with each client allows us to tailor our services to your goals instead of the other way around. The services we offer are comprehensive and include everything from accounting and data entry to customer support and full advertisement design. We offer the same solutions as many larger BPO companies with a more nimble approach and personalized white-glove service.

How does outsourcing save money?

By using an outsource provider, companies can save money on full-time office staff and use that money to reinvest in strategic priorities.

How do you know what's best for my company?

Because your success is our business, we start our process with an in-depth discovery method to find out find out everything there is to know about you and what you aim to accomplish. From there, we create a plan specific to your needs, and remain in communication with you every step of the way. We feel that you are the best person to direct our efforts, which is why you are deeply involved from the beginning.

How effective are the communication skills of your team?

Our employees speak the English language extremely well, and we only hire those with extensive communication skills. The majority of our team are college educated and are highly professional via phone.

What are the work hours of your offshore team?

Our offices overseas are open 24 hours to fully serve our clients. Our Manila and Coimbatore offices both have teams that work during Central Standard Time so there is no difficulty communicating on-demand during U.S. business hours.

What hours does your overseas team work?

Our dedicated teams in our offshore delivery centers in India and the Philippines work 24-hours per day to serve our clients needs. Most of our clients desire their teams to work during U.S. days so they can respond in real-time during typical office hours. We can also work during U.S. nights to have completed projects in your inbox at the start of the day. What’s important to know is that your Personiv teams works whichever hours you prefer and is there when you need them.