glossary

SLA stands for Service Level Agreement and refers to an agreement between a provider and a client that clearly defines the level of service expected throughout the length of the contract.   [...]

Six Sigma is a set of management techniques intended to improve business processes by greatly reducing the probability that an error or defect will occur. Six Sigma certification involves company [...]

Outsourcing is the contracting out of business process functions that businesses may not have time or resources to complete. Services that are most commonly outsourced include finance & [...]

Offshoring is the practice of outsourcing business functions to teams overseas, often in countries like India and the Philippines.   Resources: Outsourcing Vs Offshoring | FAO 101 (Video) [...]

ISO is an organization that sets global standards for quality, management and continuous improvement. They have several certifications that are administered by approved third-party vendors in [...]

FTE stands for Full Time Equivalent (or Full Time Employee) and refers to a person who works full time on an outsourced program. FTEs are dedicated to only one client.   Resources: [...]

FAO stands for Finance and Accounting Outsourcing and refers to outsourcing in the finance and accounting space.   Resources: Outsourcing Step-By-Step: Taking The Mystery Out Of FAO FAO Services

The client engagement process is the steps involved with on-boarding a new client. The Personiv process starts with discovery where find out what type of talent will help you most, what skills [...]

BPO stands for Business Process Outsourcing and refers to the outsourcing of non-core tasks to a third-party outsourcing vendor.   Resources: Why Do Companies Outsource? The Top 3 Reasons To [...]

Back office tasks are those that are not part of a company’s core function. Examples include accounting, transactions, data entry, bookkeeping, marketing, SEO, etc. Outsourcing providers [...]