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Tech Support Business Changes

Everywhere & Always On: How Tech Support is Changing

You may have noticed that customers today want it all: quick answers and detailed explanations, always-on support day or night, and customer care across channels. It’s no different with tech support. Over the years, there have been rampant transitions in the world of tech support as customers demand more. The period of traditional help-desk or … Continued

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Top 4 Strategies for High-Performing Tech Support

It’s a competitive world. With more and more competitors popping up every day, business leaders feel constant pressure to keep their businesses afloat while growing and scaling at break-neck speeds. Customers expect tech support to be omni-channel and always on, while they also want to feel taken care of with an above-and-beyond delivery. Download this … Continued

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