BPO Leader, Personiv, Acquires Top Customer Care Provider, John Keells BPO

Personiv, a global leader in business process outsourcing, today announced the acquisition of Gurgaon, India-based John Keells BPO, a provider of customer engagement services including inbound and outbound voice, multichannel service management, tech support and back office, adding nearly 500 employees to their 2,000 in four existing global locations. JKBPO is a perfect fit to … Continued

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Personiv Earns ISO 9001:2015 Certification at Both Overseas Facilities

Personiv, a global leader in business process outsourcing, announced today that it has attained ISO certification in both their Philippines and India locations after an arduous process and extensive third-party audit. The ISO 9001:2015 Certification sets international standards for quality management principles and requires standardization of improvement processes to enhance customer satisfaction. “Our focus has … Continued

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Personiv Announces Global Rebrand, Launches New Website

Personiv is proud to announce the launch of their new website, logo and brand identity as they build on a 30-year history, introduce new services and grow their business, evolving into an industry leader in the outsourcing and offshoring space. The new brand identity reflects Personiv’s commitment to their clients, whose businesses span industries, verticals … Continued

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