The client was looking to quickly double their outbound sales channel for new customer acquisitions in the US. With a current total capacity of 110 agents distributed among 15 vendors, sales performance was mixed. Only 5 centers were performing at an acceptable level and there was little success in the transfer of best practices from vendor to vendor. The client needed a proven and reliable methodology to identify, select, and ramp-up successful call centers in the US to ensure channel success.
Thryv had been outsourcing with a well-known, leading India-based BPO for over 10 years, but it wasn’t going well. They needed a partner who would offer flexible solutions while they reviewed the current operations and planned for the future desired state. The BPO service Thryv was using had rigid processes and contracts that did not provide the type of partnership they were seeking for the next phase of the company. Find out how Personiv came on as a true partner in creative, back office and more.
In 2012, Lamar was seeking an outsourcing partner to help with steadily increasing creative demands in their Art Department. With consistent growth over 12 years, and their capacity to onboard new artists reaching its height, they knew they needed to find another solution to meet their production demands and lower costs. Discover how our dedication to quality made all the difference.