Vishal heads our Gurugram profit center and brings over 20 years of extensive experience and deep domain expertise in the areas of sales, business development, customer experience, and global operations. Prior to joining Personiv, Vishal worked at John Keells BPO as Senior Vice President – India operations, where he cultivated major growth initiatives for the organization and executed on the company’s operational and business strategies. Vishal has a strong track record of driving efficiencies, improving service levels, and delivering innovative solutions to complex business issues in varied industries such as pharmaceutical/healthcare, telecommunications, and BPO. He holds a Bachelor of Science degree with a major in Chemistry from the Kumaun University. When he’s not working, Vishal enjoys watching suspense and action movies, playing games with his two sons, and reading project management books.