Since September 2014, Paulo has led the operations office in Manila, utilizing his years of business process outsourcing experience to improve Personiv’s performance. Prior to joining Personiv, Paulo worked in BPO provider companies on premier accounts like Allstate, Verizon, T-Mobile and Best Western. Under Paulo’s leadership, the Manila office has achieved a best-in-class employee attrition rate of only 2.33% (monthly) and has been nominated for an International ICT Award for Best Emerging Company for Graphics. Paulo holds a Bachelor of Science degree in Business Administration and Management from Colegio de San Juan de Letran, and in 2018 achieved Harvard alumni status after his successful completion of their prestigious Program for Leadership Development (PLD) . He is also Green Belt certified through Six Sigma and holds an ISO 9001:2015 internal auditor certification. When he’s not working, he can be found on the basketball court or playing video games with his wife and two children.