Tech Support Business Changes

Everywhere & Always On: How Tech Support is Changing

You may have noticed that customers today want it all: quick answers and detailed explanations, always-on support day or night, and customer care across channels. It’s no different with tech support. Over the years, there have been rampant transitions in the world of tech support as customers demand more. The period of traditional help-desk or … Continued

Read more

Digital Strategy

Managing Your Digital Strategy with an Outsourced Provider

In today’s digital world, your business’ online presence and digital strategy may be one of the most important factors in your success. With the advent of digital platforms, managing a clean and easy-to-access digital presence has become a necessity for businesses regardless of industry, but the planning and implementation is no easy task. Your digital … Continued

Read more

SEO Strategies

Top 6 SEO Strategies to Beat Your Competition

Developing rich content with top SEO strategies can definitely satisfy the search intents of your audience. However, ensuring your audience can find you in the pool of all the content out there, is a tough task. You’ll need to undertake a lot of optimization and amplification to ensure that your well-written content reaches potential customers … Continued

Read more

Staying Organized

Staying Organized at Work: A Busy Leader’s Guide

If you’re like many employees in companies across the country, one of your New Year’s Resolutions this year was to (finally…) get organized at work. So, how’s it going? We made it through month one but staying organized takes concerted effort all year round. Plus, when you’re feeling frazzled, it makes staying organized at work … Continued

Read more

bpo providers

Should I Switch BPO Providers? When to Stick and When to Switch

Choosing the right outsourcing provider can be a tough decision, and once it’s done, many companies want to stick with their vendor. There are, however, several situations that beg the question, should we move on from our current provider? When these situations arise, it can have severe negative effects, from missed targets to dissatisfied customers. … Continued

Read more

Motivating Your Team in 2019: Creating A Culture of Ownership

Everyone wants an engaged team ready to work hard every day, but motivating your team is tough. Also, with even the best motivation – be it rewards and recognition, positive reinforcement or ongoing training – all your efforts can fail if they are not done authentically. Motivation alone can only go so far, unless your … Continued

Read more

Accounting Talent: In-house Vs. Outsourced Teams

It is no secret that finding quality accounting talent can be extraordinarily difficult in today’s hiring environment. In 2015, 90 percent of CFOs reported difficulty finding qualified talent for accounting positions. For all but the largest and most prestigious firms, this obstacle is the one most likely to shatter expectations of creating a best-in-class accounting … Continued

Read more

The Art of Making the Right Decision

As a leader, you’re faced with all kinds of decisions, many of them far-reaching choices that could change the course of your operation and your business. The art of making the right decision does not come overnight. And although many managers pride themselves on making decisions easily, some find themselves grappling with the “What if?” … Continued

Read more

Today’s Top Recruiting Trend: Social Recruiting

Using social media to recruit employees isn’t necessarily new but with Facebook’s Jobs Dashboard update and LinkedIn’s recently launched Talent Insights, social recruiting is heading to the next level. In fact, experts say that social recruiting in a trend that’s here to stay. So how do you use these tools to their highest capability and … Continued

Read more

In-house Cloud Deployment Vs. BPaaS: What’s the Difference?

Business Process as a Service is the newest way to bring efficiency to in-house accounting teams. For many, combining the cloud and outsourcing sounds like an ultimate solution but what if you’re just interested in self-deployment of cloud-based solutions? Find out why BPaaS jumps leaps and bounds over an in-house cloud-based ERP any day in … Continued

Read more

Considering Outsourcing Back Office? Here’s the Pros & Cons

Though the specific back office needs of each company may vary according to size and industry, there are many general back-office needs that are common to virtually every sizable company. These include important administrative functions like accounting, data entry, order processing, data collection, market research, and much more. At first, administrative work may not seem … Continued

Read more